Cookie and Privacy Policy

 

Privacy Policy

Building Product Solutions Ltd takes your privacy seriously.

At Building Product Solutions Ltd, we believe in making things easy for our customers/colleagues. We know there's nothing more off-putting than the sight of a lot of small print, so we've made our Privacy Policy clear, simple and easy to read. This policy can get updated, so do check from time to time to ensure that you have seen the most up to date version.

We are committed to ensuring that your privacy is protected and we will only process personal data in accordance with the current Data Protection Act (1998) and the General Data Protection Regulations which will be in force from 25th May 2018. If you believe that any information we are holding about you is incorrect or incomplete, please write to us or email us as soon as possible. We will make any corrections promptly.

The policy explains how Building Product Solutions Ltd uses your personal data.

1. What rights does the GDPR provide for individuals?

The right to be informed
he right of access
he right to rectification
he right to erasure
he right to restrict processing
he right to data portability
The right to object

2. Who is in control of my information

Throughout this Privacy Policy, "we" or "Building Product Solutions Ltd" means our office located in Rotherham.

For the purposes of the Data Protection Act 1998, due to be updated in May 2018, we are registered as "Data Controllers" with the Information Commissioner's Office (ICO)5 principally Building Product Solutions Ltd. Details are published on a register on the ICO website where you can also find lots of useful information about Data Protection, what it means to you as an individual and how it applies to companies like Building Product Solutions Ltd.

3. Who is the data controller and what are their contact details?

Building Product Solutions Ltd, Unit 30 Goldthorpe Industrial Estate, Goldthore, Rotherham, S63 9BL.
Email: debra@buildingproductsolutions.co.uk
Website: www.buildingproductsolutions.co.uk
Tel: 01709 882080

4. How do I make a complaint?

You do not have to put your complaint in writing to get it heard, please let any member of our team know if you have a complaint and they will try to resolve it for you there and then. If you remain dissatisfied our complaints procedure outlines our process.

If you're unhappy with any aspect of how we handle your personal information you have the right to contact the Information Commissioner's Office (ICO), the supervisory authority that regulates handling of personal information in the UK. You can contact them by:

Website at https://ico.org.uk.
Telephone: 0303 123 1113.
Post to: Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow, SK9 5AF


5. What are the 'Legitimate interests' for processing my data?

We need your data to make contact should a contractor need to carry out a repair, or we need to discuss a safety issue relating property.

6. What information do you collect about me?

Building Product Solutions Ltd collects personal information about you whenever you use our services. Some of it is information you give us directly when, for example, you submit details online through our request form or complete our application form, or when you email / write to us. Other information is collected indirectly, for example when you post comments on our Facebook page.

7. What reasons/purposes do you have for processing my information?

We process personal information to enable us to provide safe high-quality services to our clients, and to maintain our accounts and administrative records so that we can communicate with our clients

8. What type/classes of my information is processed?

We process information relevant to the above reasons/purposes. This information may include:

Your Name Contact Information including Email and Telephone Numbers
location information such as address and postcode

9. How do you use my personal information? Providing our products and services

We use your personal information to provide our services, respond to queries and comments and provide you with the best possible level of customer service. We may use it to contact you about appointments we have booked or to send you reminders (e.g. regarding rent payments, or safety checks). We may also contact you in emergency situations such as relating to urgent repairs. If you choose to complete and submit our contact form and provide personally identifying information (typically your name and email address), this data is stored on our site, which is hosted on a secure server, with an SSL certificate. Individuals can also request access, updates, deletion or more information about the data held about them at any time by emailing. debra@buildingproductsolutions.co.uk

10. What security do you have in place to protect my information?

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Should you require any further information, please do not hesitate to contact us.

11. Job Vacancies

We process personal data relating to those who apply for job vacancies with us or who send speculative job applications to us. We do this for employment purposes, to assist us in the selection of candidates for employment, and to assist in the running of the business.

The personal data may include identifiers such as name, date of birth, personal characteristics such as gender, qualifications and previous employment history.

We will not share any identifiable information about you with third parties without your consent unless the law allows or requires us to do so.

The personal data provided during an application process will be retained for a period of at least six months or, if required by law, for as long as is required.

12. How long do we keep your data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, requirements.

We consider the sensitivity, nature, amount of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data.

We may anonymise your personal data (so that it can no longer be associated with you) after warranty periods have expired.


Cookie Policy

What are cookies?

This website, like most websites, works best when allowed to use cookies. When you visit this site, we may send (and store) a cookie on your computer. A cookie is a small text file sent by a web server to a web browser (Firefox, Chrome or Internet Explorer, for example). This cookie enables the website or web server to collect specific, but restricted, information from the web browser about the visitor (that’s you).

How do we use cookies?

We may use cookies to help us remember you when you visit the site again and to note which page, or pages, you view and any specific preferences that you might have selected along the way – we may use this information to personalise the content that is shown to you or to prevent certain things from happening, such as an informative popup from being shown to you twice.

We use various cookies on this site. These range from long-term cookies (to remember you, or your preferences), to short-term, or session based, cookies that “expire” when you close your browser window.

We may use a number of social media tools, both 3rd party and custom built, to enhance visitor interaction (such as “Like”, “Share” or “Tweet”) on our site. If you already use these platforms their cookies may be set through our website and may be linked to your account with that provider. Data may then be used by them to customise certain adverts or functionality on their site(s) based on your usage of their service from this site.

We may use other 3rd party cookies (set from other websites, e.g. Google) to compile and store anonymous statistics about browsing patterns or site behaviour and build up a demographic profile. This data is collected along with other visitor data to form a collective analytics report. It’s important to note that this data is not personally identifiable and is only used for reporting/statistical purposes.

What if I don’t want cookies?

You are not obliged to accept any cookies from this site and most browsers allow you to decline the acceptance of cookies. If you want to know how to do this, please look at the Help menu on your browser or contact your system administrator. Please note that if you disable any cookies, certain services or pages on this website may not be available to you, or may not function as intended.

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