1. Our Promise
to you
We want you to be at the heart of everything we do. You have told us what matters to you and we are making this promise to you.
It’s not just words, it’s a goal at our very core, guided by four promises that are outlined in our
Customer Charter for all to see.
Promises we’ve created by speaking to customers like you.
And that we plan to deliver against by always providing the best quality service, no matter how you work with us:
We want you to be at the heart of everything we do. You have told us what matters to you and we are making this promise to you.
We are here to serve you and we want to make sure that we give you a high standard of service. Our Customer Service Standards will ensure that our customers receive consistently high standards of customer service.
We only invest the best care for our customers and we only employ the best employees to deal with your customer service enquiries.
Responding to you as quickly as we can by offering you different ways to contact us and use our services.
The Customer Service Centre is open during normal office hours Monday to Friday 8am to 5pm. On weekends, public holidays and outside of these hours, you can still leave messages by telephone or by e-mail and we will respond to these during normal working hours.
It is important at Building Product Solutions that we provide excellent customer service.
That’s why we want to thank you for:
Send an email to customercare@buildingproductsolutions.co.uk or you can reach us on workdays between 8 and 5 on 01709 882 080.
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