Customer Care

We aim to provide services for our customers that are high quality, efficient and continually improving to meet their needs.

It’s not just words, it’s a goal at our very core, guided by four promises that are outlined in our
Customer Charter for all to see.

Promises we’ve created by speaking to customers like you.
And that we plan to deliver against by always providing the best quality service, no matter how you work with us:

1. Our Promise
to you

We want you to be at the heart of everything we do. You have told us what matters to you and we are making this promise to you.

2. Our Customer Service Standards

We are here to serve you and we want to make sure that we give you a high standard of service. Our Customer Service Standards will ensure that our customers receive consistently high standards of customer service.

3. Customer Service Matters

We only invest the best care for our customers and we only employ the best employees to deal with your customer service enquiries.

4. We will be easy to reach

Responding to you as quickly as we can by offering you different ways to contact us and use our services.

Our commitment to you

The Customer Service Centre is open during normal office hours Monday to Friday 8am to 5pm. On weekends, public holidays and outside of these hours, you can still leave messages by telephone or by e-mail and we will respond to these during normal working hours.

  • We put our customer needs first - we will listen and then help you find solutions that meet your needs
  • We are there whenever you need help - we will take personal responsibility when you need support from us
  • We are fair and honest - we will explain the features and pricing of our products clearly and simply
  • We will endeavour to exceed our Customer’s service requirements at all times
  • We will provide a professional service that Customer’s will find responsive, honest and timely
  • Our staff will work with Customer’s in a positive manner and be aware of Customer needs
  • Demonstrate a commitment to improving Customer's experience

It is important at Building Product Solutions that we provide excellent customer service.
That’s why we want to thank you for:

  • Cooperating with our staff carrying out their duties
  • Giving us feedback about our service
  • Supporting our Service Standards
  • Respecting our staff


Get in touch whatever your query, we’d love to hear from you.

Send an email to or you can reach us on workdays between 8 and 5 on 01709 882 080.

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